MetaVoice AI Phone Agents

MetaVoice partnered with us to revolutionize customer experience through advanced conversational AI. Their vision: to transform front-desk operations with sophisticated AI phone agents, starting with a high-profile deployment for Toyota. The project demanded exceptional technical expertise and rapid delivery. Leveraging our expertise in AI development, we exceeded expectations by delivering a robust platform one month ahead of schedule. The solution was successfully deployed with Toyota and one of the UK's premier customer service providers, serving over 10,000 business customers and generating seven-figure cost savings.

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The Approach

Our approach centered on building cutting-edge infrastructure, featuring a serverless architecture optimized for real-time AI interactions. We implemented an enterprise-grade multi-tenant system with sophisticated access controls and developed a flexible API framework that enables seamless integration with third-party services.

The Challenge

The project presented several complex technical challenges. We needed to achieve sub-second latency to ensure natural conversation flow while optimizing infrastructure costs. The system required a versatile agent configuration system capable of supporting diverse business scenarios, alongside an intuitive management interface accessible to both service providers and end-clients. Additionally, we had to develop an intelligent context engine for dynamic business logic integration and implement comprehensive post-call processing and analytics capabilities.

The Solution

We delivered a cutting-edge white-labelled SaaS platform that empowers customer service providers and their clients with advanced AI phone agent capabilities. The platform was architected using a cutting-edge tech stack, combining NextJS and serverless Vercel Functions with PostgreSQL for maximum scalability and performance. The sophisticated AI phone agent seamlessly integrates industry-leading technologies including VAPI, ChatGPT 4o + Claude 3.5, Deepgram, and ElevenLabs APIs, all orchestrated through a robust AWS cloud infrastructure. The system features an intuitive interface for agent creation and management, comprehensive business context integration, and real-time analytics. Our enterprise-grade solution includes detailed reporting dashboards for call metrics and cost analysis, all secured through role-based access control (RBAC) to ensure data privacy and operational security.